Interactive Design - Task 3: User Testing, Feedback and Iteration

7.7.2026 - 14.7.2026 (Week 12- Week 13)
Task 3: User Testing, Feedback and Iteration

Interactive Design / Bachelor of Design (Hons) Creative Media

Cheyenne Liew Khye Yean / 0378330

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TABLE OF CONTENTS

1. Instructions
2. Process Work

3. Reflection

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1. INSTRUCTIONS

Figure 2.1 Module Assignment Briefs

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2. PROCESS WORK

For this task, we had to collect feedback from users after testing our website: popxchange.xo.je. We decided as a group to have Brianne do the observation recordings, while Yi Jia, Xin Yean, and I design the surveys. Me and Yi Jia were in charge of designing 5 close-ended questions each, she did the general questions while mine were more specific to the different pages and features in the website. 

Figure 2.1 Survey, Week 13 (13/7/2026)

Below are my 5 questions:

• I found the filtering system in the shop effective for locating the products I wanted.
• It was easy to create and post a new listing.
• It was simple to upload and create a new forum post.
• It was straightforward to update my profile information (profile picture, username, location, bio).
• I am satisfied with my experience using POPXCHANGE.

After receiving the required amount of responses for each survey (minimum 10 for observation and minimum 5 for peer review), we proceeded to do our data analysis. Generally, most people found our website easy to use, but they did have some suggestions for improvement, which is what we need to proceed to the next task.

SUGGESTIONS	IMPROVEMENTS
Add a report function.	Add a report button that allows users to report inappropriate accounts, listings, and forum posts.
On top of filter selection, prefer to indicate that it is FILTER selection to facilitate navigation for the viewer.	Add a label above the filter section so users know the side panel contains filters.
Clearer labels or navigation cues could make the experience even better.	Add clearer filter labels and navigation cues.
Adding more interactive feedback, such as hover effects and button animations, would make the website feel more engaging and responsive.	Add more transition animations and hover effects throughout the website.
I think you can make the nav bar stick on top (fixed place) that way when users scroll they wouldn't ignore the nav bar.	Make the navigation bar and filters sticky so they remain visible while scrolling.
A chat room page so users can find messages quickly.	Add a small chat pop-up at the bottom of the page for quicker messaging.
The listing page shouldn't be able to be uploaded without any input.	Add input validation pop-ups to notify users of missing required fields such as title, description, ratings, and images.
Shouldn't be able to post a listing without accepting Terms and Conditions.	Add a pop-up notification informing users that they must accept the Terms and Conditions before posting.
My own listing goes to the wrong user.	Correct the incorrect chat redirection.
I think the logo should bring you back to the home page.	Make the homepage logo clickable so it redirects users to the home page.
For users to know how many listings are left when scrolling, add a count.	Display the total number of listings at the bottom of the page.
The navigation bar should be stuck on top so that users know where it is as sometimes it's hard to remember.	Make the navigation bar sticky so it remains visible while users scroll.

Final Outcome

Figure 2.2 Final Task 3 Slides, Week 13 (14/7/2026)

Figure 2.3 Demo Video, Week 13 (14/7/2026)

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3. REFLECTION

This assignment was quite straightforward, all we had to do was gather feedback on our website, though we were running behind on time as we were still busy fixing up our website during the beginning of the timeframe given, making us only have 2 days to focus on this task. Fortunately, we did not need many respondents for our survey so we managed to reach our target respondents quite quick. It was quite interesting to read through the responses to see what we could improve. For example, some features I thought were self-explanatory were not seen the same way by other people. So, receiving the feedback was incredibly helpful for us to improve (especially the clarity) our website.

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